NeoHERO Foundation™

Website Privacy Policy

Effective Date: March 7, 2025

The NeoHERO Foundation™ ("we," "us," or "our") is committed to protecting the privacy of our website visitors and donors. This Privacy Policy describes how we collect, use, and share information collected through the NeoHERO Foundation™ website (the "Site").

1. Information We Collect

We collect information in two main ways: directly from you, and automatically through your use of the Site.

A. Information You Voluntarily Provide

We collect Personal Information you actively provide to us when you interact with the Site. This may include:

  • Contact Information: Your name, email address, mailing address, and telephone number (e.g., when you sign up for a newsletter, fill out a contact form, or register for an event).

  • Donation Information: Payment information (which is processed by secure third-party payment processors and generally not stored by us), donation amount, and history.

  • Inquiry and Communication Data: Information you provide when you send us emails, submit questions, or offer feedback.

B. Information Collected Automatically

When you visit our Site, we and our third-party service providers may automatically collect certain information about your device and usage. This data helps us improve the Site experience. This may include:

  • Usage Details: Pages viewed, the time spent on those pages, clicks, and other statistics.

  • Technical Data: Your Internet Protocol (IP) address, browser type, operating system, device identifier, and the website you visited before and after ours.

  • Cookies and Tracking Technologies: We use "cookies" (small data files stored on your device) and similar technologies (like web beacons) to enhance navigation, analyze site usage, and support our marketing efforts. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following charitable and operational purposes:

  • To Process Donations: To accept and process your generous donations, send thank-you notes, and issue tax receipts.

  • To Communicate with You: To respond to your inquiries, send you newsletters, updates, and information about the Foundation's work, events, and opportunities.

  • To Manage and Improve the Site: To monitor and analyze trends, usage, and activities to improve the functionality and content of the Site.

  • For Internal Operations: For record-keeping, reporting, and fulfilling legal, regulatory, or administrative requirements.

  • To Promote the Foundation: To engage in fundraising and outreach activities consistent with our mission.

3. Sharing Your Information

We respect your privacy and will not sell, rent, or trade your Personal Information to any third party. We may, however, share your information in the following circumstances:

  • Service Providers: We share information with trusted third-party service providers who assist us in operating the Site, conducting our business, or serving you (e.g., payment processors, email service providers, and website analytics providers). These service providers are legally and contractually obligated to protect your information and use it only for the purposes we specify.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or protect the personal safety of our users or the public.

  • With Your Consent: We may share your information with any other party when we have your explicit consent to do so.

4. Donor Privacy

The NeoHERO Foundation maintains a high level of confidentiality concerning its donor information. We will not sell, trade, or share a donor's personal information (including name, address, telephone number, or email address) with any other entity. This applies to all information received by the Foundation, both online and offline.

5. Security

We take reasonable physical, electronic, and administrative measures to protect your Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage can be guaranteed to be 100% secure. You use our Site at your own risk.

6. Your Choices and Rights

You have choices regarding the information we collect and how it is used:

  • Opt-Out of Communications: You can opt-out of receiving marketing and promotional emails from us by following the unsubscribe instructions provided in those emails.

  • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Be aware that this may affect the availability and functionality of the Site.

  • Access/Correction: You may contact us to request access to or correction of the Personal Information we hold about you.

7. External Links

The Site may contain links to external websites that are not operated by the NeoHERO Foundation. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If you believe we may have inadvertently collected information from a child under 13, please contact us immediately.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes indicates your agreement to the new terms.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact the NeoHERO Foundation™ at:

NeoHERO Foundation™ Email: Lindsay.Spurgeon@neoherofoundation.org Phone: 854-256-8100